Mewlo Shipping Policy

Last updated: July 24, 2026

This Shipping Policy applies to orders placed through mewloshop.com.

We currently ship to the United States, Canada, and the United Kingdom. Please review the information below before placing your order, especially if you are purchasing a pre-order item.

Pre-Order Shipping

Products marked as Pre-Order are expected to ship approximately 2–4 weeks after the order is placed, unless a different estimated shipping timeframe is shown on the product page.

The 2–4 week estimate refers to the time required before your order is dispatched. It is not a guaranteed delivery date. Once the order has shipped, additional transit time will depend on the destination, carrier, customs processing, and other factors outside our direct control.

If your order contains both pre-order and in-stock products, the full order may be held until all items are ready to ship. Where possible, we may ship available items separately, but separate shipping is not guaranteed.

In-Stock Order Delivery Times

For products that are not marked as pre-order, the estimated total delivery timeframe is approximately 7–15 business days from the date the order is placed, unless otherwise stated on the product page or at checkout.

This estimate includes order processing and carrier transit time. Business days do not include weekends or public holidays.

Delivery times are estimates and are not guaranteed. International orders may take longer because of customs inspections, local carrier delays, weather, peak shopping periods, or other circumstances outside our control.

Shipping Costs

Available shipping methods and shipping charges will be displayed at checkout before payment is completed.

Shipping charges may vary depending on the destination, product size, order value, and available delivery service.

Order Processing

Once an order has been placed, you will receive an order-confirmation email. This confirms that we have received your order but does not mean the order has shipped.

When your order is dispatched, we will send a shipping-confirmation email containing tracking information where tracking is available.

Please allow some time for the carrier’s tracking system to update after receiving your shipping-confirmation email.

Shipping Delays

We make every reasonable effort to ship orders within the timeframe shown on the product page or communicated at checkout.

If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimated shipping date. Where required by applicable law, you will be given the option to accept the delay or cancel the affected order for a full refund.

Unexpected delays may occur because of production schedules, carrier disruptions, customs processing, weather, peak shopping periods, or other circumstances outside our direct control.

Can I Change or Cancel My Order?

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible at lia@mewloshop.com.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate shipping address. Mewlo is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address supplied at checkout, except where applicable law provides otherwise.

International Orders, Duties, and Taxes

Orders shipped to Canada or the United Kingdom may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Where applicable charges are collected by Mewlo, they will normally be displayed at checkout. Any duties, taxes, or import charges that are not collected at checkout may be charged separately by the carrier or local customs authority and are generally the customer’s responsibility, except where applicable law provides otherwise.

Customs processing may delay delivery. Mewlo does not control customs inspections or local import procedures.

Tracking Your Order

If tracking is available, a tracking link will be included in your shipping-confirmation email.

Tracking updates are provided by the carrier and may occasionally be delayed. Please allow up to 48 hours after dispatch for the first tracking update to appear.

What If My Package Is Delayed or Missing?

If your tracking information has not updated for an extended period or your package has not arrived within the estimated timeframe, please contact us at lia@mewloshop.com with your order number.

We will review the tracking information and, where appropriate, open an investigation with the carrier. Carrier investigations may take several business days to complete.

If the carrier confirms that the package was lost in transit, we will work with you to arrange an appropriate replacement or refund, subject to product availability and applicable law.

What If Tracking Says Delivered but I Cannot Find the Package?

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location, including entrances, porches, mailrooms, and secure delivery areas
• Check with household members, neighbours, building staff, or reception
• Allow up to 24 hours, as some carriers mark packages as delivered shortly before completing delivery
• Contact the carrier using the tracking number

If the package still cannot be located, email us at lia@mewloshop.com. We will review the situation and assist with the available next steps.

What If My Item Arrives Damaged, Defective, or Incorrect?

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us at lia@mewloshop.com as soon as possible. Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

If we confirm that the item was damaged in transit, defective, or sent incorrectly, Mewlo will cover the applicable return shipping cost and arrange an appropriate replacement or refund at no additional charge.

What Happens If I Refuse or Do Not Collect My Package?

If a package is refused, left unclaimed, not collected, or returned to us because of an incorrect or incomplete address, we may issue a refund after the package has been returned to and inspected by us.

A US$15 restocking and return-shipping fee will be deducted from the refund, to the extent permitted by applicable law. Original shipping charges, customs duties, and import fees may also be non-refundable.

This fee does not apply when a package is confirmed by the carrier as lost in transit or when the return is caused by a Mewlo shipping error.

Can I Return My Mewlo Order?

Most eligible items may be returned within 15 calendar days of delivery.

To qualify for a return, the item must be unused, in its original condition, and free from scratches, claw marks, pulled fibres, fur, stains, odours, or other signs of pet use. It must also be returned with its original packaging and included components.

Because our products are designed for cats, we cannot accept products that have been used or scratched by a cat.

Standard approved returns are subject to a flat US$8.99 return-label fee where a prepaid return label is available. The fee will be deducted from the refund. If an item is confirmed as damaged, defective, or incorrect, Mewlo will cover the return shipping cost.

Please review our Refund & Return Policy for the complete return eligibility requirements and refund terms.

How Do I Start a Return?

Email lia@mewloshop.com within 15 calendar days of delivery.

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Clear photographs showing the item’s condition and packaging

We aim to respond within 3–5 business days with return instructions. Returns sent without prior approval may be refused.

Can I Exchange an Item?

If an item arrives damaged, defective, or incorrect, contact us within 15 calendar days of delivery so we can review the issue and arrange an appropriate replacement or refund.

For other exchange requests, we do not currently process direct exchanges. We recommend returning the original item, if it is eligible under our Refund & Return Policy, and placing a new order for the item you prefer.

Refund Timing for Returned Packages

Returned packages must be received and inspected before a refund can be approved.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Your Statutory Rights

This Shipping Policy does not limit any mandatory consumer rights available under the laws of the country, state, province, or territory where you live.

Where applicable law provides greater delivery, cancellation, refund, replacement, or consumer-protection rights than this policy, the applicable legal rights will take precedence.

Contact Us

If you have questions about shipping, delivery, tracking, returns, or your order, contact us at:

lia@mewloshop.com

We aim to respond within 3–5 business days.